Privacy Policy

This Privacy Policy explains how Openshield ("we", "us") collects, uses, and protects your information when you use Openshield VPN and our website. We aim to be transparent about what we collect and why, and we protect your information with appropriate safeguards.

Key Principles

• We keep connection and service logs to operate, secure, and improve the VPN. These may include timestamps, session duration, the VPN server/location, bandwidth used, app version, and IP addresses related to connections.
• We do not inspect or store the contents of your encrypted VPN traffic (such as websites you visit or data you send/receive through the tunnel).
• We collect only the personal information needed to manage your account, process payments, provide support, and meet legal obligations.

Information We Collect

Account Information

• Email address and password (passwords are hashed) to create and secure your account.
• Plan details, status, and renewal dates.

Billing Information

Payments are processed by trusted payment providers. We receive limited information such as payment method, transaction IDs, and status. We do not store full card details.

Connection and Service Logs

To run a reliable and secure network, we maintain logs related to VPN sessions. These may include:

• Connection timestamps and session duration
• Source IP address and the IP assigned by our VPN
• VPN server location and protocol
• Bandwidth usage per session
• Device or app version and crash diagnostics

We use these logs for network operations, capacity planning, performance monitoring, abuse prevention, fraud detection, and security. We do not log the contents of your encrypted VPN traffic.

Website Data

Our website may use cookies or similar technologies for essential operations, preferences, and analytics. You can control cookies through your browser settings.

How We Use Information

• Provide and maintain Openshield VPN and related services.
• Operate and secure our network, and prevent abuse and fraud.
• Process payments and manage subscriptions.
• Respond to support requests and communicate important service updates.
• Improve performance, reliability, and user experience.

Our Network Partner

Openshield is partnered with WLVPN, which is part of the VIPRE Security Group (NASDAQ: ZD). As a network infrastructure partner, WLVPN may process connection and service data necessary to operate the VPN. WLVPN follows contractual and security obligations to protect your information.

Sharing and Disclosure

• Service providers (e.g., network infrastructure such as WLVPN, billing, email, analytics) under contractual obligations and appropriate safeguards.
• Legal compliance when required by applicable law and only after careful review.
• Business transfers if we undergo a merger, acquisition, or asset sale.

International Transfers

We may process data in countries outside your own. When we do, we take steps to ensure appropriate safeguards consistent with applicable laws.

Data Retention

We retain personal information and connection/service logs for as long as necessary for the purposes described here, and to comply with legal obligations. We delete or anonymize data when it is no longer required.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, and to portability. To exercise these rights, contact us at privacy@openshield.com.

Security

We use technical and organizational measures to protect information, including encryption in transit, strict access controls, and regular security reviews. No method is 100% secure, but we work to keep your data safe.

Children's Privacy

Openshield VPN is not intended for children under 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the latest version here and update the effective date above.

Contact Us

If you have questions about this policy or your data, please contact us at privacy@openshield.com or support@openshield.com.

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